GOSHEN — Officials are working to correct a software error that led to about half of the town’s taxpayers receiving inaccurate data on their motor vehicle tax bills this year.

Members of the Select Board, addressing the issue with a handful of frustrated taxpayers at a Nov. 12 meeting, said the transition to a new tax and software system resulted in a significant number of data errors, impacting approximately 300 taxpayers. The issue remains an ongoing “fire” that they are working to put out.

Timothy Lamere of the Select Board said that the issue is “high on our list to try and fix as fast as we can,” as the town continues to correct errors in the data.

Once the errors were discovered, the town notified residents through a townwide phone message and posted a notice on the town website. Some residents at last week ‘s meeting complained that they had not received such notice, either because they didn’t find it on the website or because they have not signed up for Goshen’s emergency messaging system.

Among those who had not been initially informed was Goshen resident and business owner Robert Christianson.

“What I didn’t understand is there were no notices or anything in the mail,” said Christianson, noting that he felt like a “criminal with a warrant” after people were sent to his house telling him he had not paid his excise tax, despite the fact that he had.

Expressing his concern, he added that he, like others impacted by the mistake, would not be able to renew their license or registration if it is stated on their record as not having paid the tax.

In response, Select Board Chair Peri Hall said the tax collector has been alerted, and residents will not be denied licensing or permitting due to the town’s software mistake, if a payment has already been made to the town. And those who overpaid due to the errors, said Hall, will be refunded.

The board advises residents who have already paid and yet received a notice of warrant for owed excise taxes to contact the Town Collector’s office at 413-268-8236.

Samuel Gelinas can be reached at sgelinas@gazettenet.com.